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What should I do if my card is lost or stolen?

If you think you have just temporarily misplaced a card, we recommend that you freeze it, so that you have the option of unfreezing it when you (hopefully!) find it again. Go to the "Cards" page, select the card you want to freeze, and choose the "Freeze" option.

If your card was stolen, or you think that it's lost and you will not be able to find it, please go to the "Cards" page, select your card, click "Review card settings" at the bottom of the cards panel, and choose to cancel your card.

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FairFX is a trading style of Equals Money PLC (Registered in England & Wales No. 05539698). Registered Office: 3rd Floor, Vintners’ Place, 68 Upper Thames St, London, EC4V 3BJ. Equals Money PLC is authorised and regulated by the Financial Conduct Authority to provide payment services (FCA No. 488396). Card numbers beginning with 539250 or 533919 are issued by Valitor Limited pursuant to licence by Mastercard International Inc. Valitor Limited is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (FCA No. 900688). Card numbers beginning with 558047 or 549619 are issued by Equals Money International Limited pursuant to licence by Mastercard International Inc. Equals Money International Limited is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (FCA No. 900493). Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.