Business
Personal
About
Support

Contact

We’re here to help

Our friendly, UK-based customer service team is always on-hand to give you real, human support.

FairFX customer service illustration

Frequently asked questions

See our FAQ's

Right Arrow

Customer services

See contact details

Right Arrow

International payments

See contact details

Right Arrow

Travel money

See contact details

Right Arrow

Customer services

For help with your currency card, travel money or online international payments, use one of the options below.
FairFX email illustration

E-mail

Our team is available on help@fairfx.com 7 days a week, 365 days a year. Currently abroad? You can use abroad@fairfx.com to get in touch with us.

FairFX live chat illustration

Live chat

Our friendly customer service team runs our secure live chat service, available daily from:
8am to 12am

Start live chat

FairFX call us illustration

Call us

Our customer service team is available over the phone, Monday to Friday from 9am to 5pm, excluding bank holidays, on
0207 778 9300

We understand that there may be times when you need additional support, we put together some helpful resources here.

International payments

To speak to your account manager or another one of our currency experts about making large or complex international payments, use the contact information below.
If you have a question about your FairFX card, please contact us via Live Chat, phone or email by using the details below. Our International payments team can’t help with our Currency Card product, apologies for any inconvenience.
FairFX email illustration

E-mail

personalfx@fairfx.com
Monday to Thursday, 08:30 - 17:30
Fridays, 08:30 - 17:00
FairFX email illustration

Phone

+44 (0)20 7778 9350
Monday to Thursday, 08:30 - 17:30
Fridays, 08:30 - 17:00

For businesses too

From international payments and expense management, to foreign exchange platforms for brokers, we offer expert business services through Equals Money, part of the Equals Group.
Business contact info

Our offices

Vintners’ Place (Head Office)

3rd Floor, Vintners' Place
68 Upper Thames Street
London EC4V 3BJ

Chester

Poulton House, Bell Meadow Business Park
Park Lane
Chester CH4 9EP

Los Angeles

1240 Rosecrans Avenue
120 Manhattan Beach
CA 90266 – USA

Get directions

Right Arrow
FairFX logo
Our apps
Features
Multi-currency cardLinked CardsVirtual cardsInternational paymentsBusinessDeveloper portal
About
BlogCareersInvestors
Support
FAQs

Live chat

ContactService statusScams & Fraud AwarenessAPP Fraud ReimbursementCustomer vulnerability
Our apps
App store buttonGoogle Play button
Part of the Equals Group logo
Terms & conditionsPrivacy policyCookie policyModern slavery statementComplaints
FairFX is a trading style of Equals Money Plc. is authorised as a Payment Institution by the Financial Conduct Authority (FCA) with the Firm Reference Number (FRN) 488396. Company registered in England and Wales, with the Registration No. 05539698. Registered Address: 3rd Floor, Vintners’ Place, 68 Upper Thames St, London, EC4V 3BJ, UK. Cards are issued by Equals Money International Limited pursuant to licence by Mastercard International Inc. Equals Money International Limited is authorised as an Electronic Money Institution by the FCA with the Firm Reference Number (FRN) 900493. Company registered in England and Wales, with the Registration No. 09558664. Registered Address: 3rd Floor, Vintners’ Place, 68 Upper Thames St, London, EC4V 3BJ, UK. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Inc.