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Can I freeze my card?

Yes, you can freeze your card which will completely prevent any further transactions taking place on it. It is not the same as cancelling a card because you can unfreeze the card on the website or mobile app whenever you would like. It's therefore ideal for securing your card if you have misplaced it, or for peace of mind if you think you will not be using it for some time.

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To freeze your card, please sign in to your account, go to the "Cards" page, select the card you want to freeze, and choose the "Freeze" option.

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FairFX is a trading style of Equals Money PLC (Registered in England & Wales No. 05539698). Registered Office: 3rd Floor, Vintners’ Place, 68 Upper Thames St, London, EC4V 3BJ. Equals Money PLC is authorised and regulated by the Financial Conduct Authority to provide payment services (FCA No. 488396). Card numbers beginning with 539250 or 533919 are issued by Valitor Limited pursuant to licence by Mastercard International Inc. Valitor Limited is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (FCA No. 900688). Card numbers beginning with 558047 or 549619 are issued by Equals Money International Limited pursuant to licence by Mastercard International Inc. Equals Money International Limited is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (FCA No. 900493). Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.